As a business services company, you have a unique challenge as you don’t have a physical product. Instead, you offer superior services or solutions and you rely heavily on the relationships that your sales and customer success teams build. You have created a successful company on your people and your brand, and as such, your brand is incredibly important to you.
Download a complimentary copy of the ebook “7 Clever Tips to Boost Your Business Services Brand” to get access to the other tips now, or check back next week for clever tip #2.
Clever Tip #1: Your People Are Your Brand
Business service companies do not have a tangible display of products that you can see, touch, and test out before deciding to purchase. As a service firm, your brand is mostly comprised of your people. As such, don’t underestimate the internal components of brand development.
To create a collaborative culture, communicate your brand message to the troops so that each individual becomes a true brand ambassador. This helps to ensure that every sales call, every client interaction, and every elevator conversation delivers the brand as intended. Don’t attempt to be Big Brother, but do provide a rallying point for the entire organization, because “speaking in one voice” is far more important for service firms who rely on direct, one-to-one interaction with clients.
Often times for business services companies, email is the main channel for communication and where your company branding is viewed most often. A single employee will send, on average, 10,000 one-to-one emails annually, and each email represents an opportunity to drive brand awareness and engagement. Why not use this high powered channel to promote your newsletter, success stories, past projects, events and job fairs, trade shows, and new diverse offerings? Or win new logos by promoting a referral program to your happy existing customers.
Ready for the Clever Tip?
Email signatures are a key part of every email your employees send. Many business services companies have caught on to the fact that email is the lifeblood of their company, and a huge opportunity to drive incremental awareness and engagement with their marketing content, as mentioned above. By automatically appending calls to action to your newest piece of content directly within your email signature template, marketers are finally breaking down the barriers of the employee email, and leveraging it to gain millions of brand impressions. With an email signature generator like Sigstr, showcase your most important content or company initiatives to the most engaged audience (those your employees are emailing with directly). And best of all, get the data to see exactly what’s working!
See Email Signatures In Action
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Get access now to the rest of the clever tips by downloading the ebook entitled, “7 Clever Tips to Boost Your Business Services Brand”.
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