If you are a business services company, you have a unique challenge. You don’t have a physical product, instead you offer superior services or solutions and you rely heavily on the relationships that your sales and customer success teams build. Your company’s success was built on the people you recruited and brand you worked so hard to build, and as such, both are incredibly important to you.
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Clever Tip #5: Let Customers Get to Know You
Good relationships are built on trust. So it’s natural that customers want to learn as much as they can about your company and the people that stand behind it. For instance, your customers tend to look for deeper information when deciding on which company or service to choose, and the vast majority do research on the web before making a purchase. Having a complete company website is a smart and affordable way to convey in-depth information about your service business.
Showcase your service benefits on the main page, just as you would in an effective company brochure. Include your company’s story, photos, staff bios and affiliations. And show how well your company delivers on its promises by providing testimonials, case studies or work samples. Most importantly, give your visitors a way to reach out to your company. Include an info@ email address, forms where they can learn more about your services, and content they can download in exchange for a few pieces of information (such as name, company, and email address).
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Did you know 80% of buyers start their search online? It is and will be more vital than ever to have a compelling and appealing presence online. Many search engines display local search results allowing customers to connect to businesses locally; which is much easier than competing with major websites in the same industry. In addition, mobile applications are becoming more popular, with the ability to suggest businesses based upon your location or search results.
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